Privacy Policy

Last updated: September 21, 2026

On this page
Personal information that we collect · How we collect your personal information · How we use your personal information · How we share or disclose your personal information · Storage and security of personal information · Retention of personal information · Your rights relating to your personal information · Links to and privacy policies of other websites · Contact information

This Privacy Policy is provided by Qvera, LLC (“Qvera” or “we”) and describes how Qvera collects and uses your personal information. Please read this Privacy Policy carefully. By using or accessing Qvera’s website(s) in any way, or by engaging in transactions with Qvera through any other means, you signify that you have read and understand this Privacy Policy and you consent to our collection, use and disclosure of your information in the manner described herein.

This Privacy Policy applies to all Qvera websites and locations where it is posted or linked, and to all Personal Information that we receive from various sources, as outlined below. For purposes of this Privacy Policy, “Personal Information” may include any information that can be used to identify or locate you, such as your name, address, IP address, mailing address, contact information, email address or phone number and other information you may produce to us.

Changes to this Privacy Policy

We review this Privacy Policy regularly and may update it from time to time. Any and all changes will be reflected on this page, and where appropriate notice of changes may be given on our home page or by another electronic method. The effective date will be stated at the top of this Privacy Policy. You should regularly check this page for any changes to this Privacy Policy.

Personal information that we collect

In connection with our business, we collect and process the following categories of Personal Information of individuals:

  • Contact information, such as your name, mailing address, telephone, and email address
  • Demographic Information, such as your age, gender, zip code, and country
  • Other individual identifiers, including date of birth, Social Security number, and insurance information (applicable only to Qvera employees)
  • Payment information, such as credit or debit card type and number and bank account number. However, payment information is accessed and collected only by Qvera’s payment processor, as explained further below. Qvera and its employees will not have access to payment data or store such data on Qvera’s servers, other than minimal information such as the last four digits of a credit card or bank account.
  • IP Information, including information regarding your electronic device(s), IP address, and internet usage
  • Account or Subscription Information, including username, password, password hints, and information used for authentication and account access, as well as other information regarding your use of our software or services.
  • Communications Content, including the contents of any mail or messages you send to us, information you publicly post on our websites or other websites (such as product reviews or blog comments), recordings of telephone calls with customer service or other Qvera representatives, and interactions with us on our social media channels.

No children’s data or other sensitive data

Our website is not intended or designed to be used by anyone under the age of 16 and children’s Personal Information should not be shared with us. Qvera does not collect Personal Information from any person it knows to be under the age of 16. If we learn that we have collected Personal Information from or about a child under age 16 without parental consent, we will delete that information. If you believe that Qvera might have Personal Information from or about a child under 16, please contact us as described below.

We also do not actively collect or otherwise process “sensitive data,” including data regarding racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, data concerning health or data concerning a natural person’s sex life or sexual orientation.

How we collect your personal information

General

We collect Personal Information when you or your employer or organization register an account with us, when you visit our website, when you use our software, services or products, participate in a feature of our website that requests or requires your Personal Information, and when you otherwise transact business with or communicate with Qvera.

Information collected automatically

When you visit our websites, information about your electronic device is automatically collected, including your IP address, browser type, domain name, access times, geographic location, referring website address and other technical information. For more information about how we collect this information through the use of cookies and related technologies, see Cookies and other tracking technologies below.

Information collected from third parties

We use a variety of third party companies to provide you with our website, products and services. From time to time, we may collect information about you from those third parties, including for fraud protection purposes, credit checks, address verification, account authentication and verification, and other related business and commercial purposes.

3rd party payment processor

Your payment card information, such as account numbers, is collected and processed via a third-party vendor that specializes in payment processing and has committed to PCI DSS compliance. Currently Qvera uses Block, Inc., doing business as Square, as its e-commerce and payment processing service provider. Square’s privacy policy, which governs its collection and use of your Personal Information, is at https://squareup.com/us/en/legal/general/privacy.

Data received from software/subscription service users

Our customers who license our software/subscription service have employees who are granted administration rights to create user accounts for other employees and designated persons. These customers act as data controllers (“Controllers”) in the use of the software and the collection and processing of Personal Information to be able to effectively operate the software. In such cases, our role in processing the Personal Information provided by our customers is as a “Processor,” since we are processing data on behalf of the Controller (who is the customer). As a Processor, we are obligated to process this Personal Information as part of our license agreement entered with the customer. The Personal Information collected in this scenario generally includes the name, physical address and phone number of each assigned user, but may also include information related to employment, such as job title and role, scheduling information assigned to an individual and maintenance tasks performed by an individual. Processing of this Personal Information is performed on behalf of the customer and for the purpose of providing the services requested by the customer.

Cookies and other tracking technologies

Qvera uses tracking technologies such as cookies to collect information from your web browser through our servers or filtering systems when you visit our website(s).

What are cookies?

A cookie is a small file containing a string of characters that is sent to your computer or device when you visit a website or use an online service. The cookie then communicates with servers, ours (e.g., first-party cookies) or those of another third-party (e.g., third-party cookies) that we have authorized to place on our websites. When you visit our websites again, the cookie allows us to recognize your browser or device. Cookies may store unique identifiers, user preferences, and other information.

How long do cookies last?

We may use “session cookies” or “persistent cookies.” Session cookies are temporary and expire once you close your browser or once your session ends. Persistent cookies remain on your device for much longer or until you or your browser erase them. Persistent cookies have varying durations that are dependent on their expiration date. For more information about what cookies are being set, and their duration, you may visit our Cookie Manager Tool.

What types of cookies do we use?

We use tools of the following third-party vendors, who may also set cookies:

  • Google (metrics for general web-traffic analytics)
  • HubSpot (inbound marketing and web-traffic analytics)

The vendors above are the only companies with whom we share information gathered from cookies. We do not use that information to market to users outside of the Qvera website. If you are uncomfortable enabling cookies on our site, you may turn them off. The cookies make the user experience on our website more convenient but are not necessary.

Information automatically collected and stored in log files

Our websites may automatically gather and store certain information in log files, including, but not limited to, your IP address, browser type, internet service provider, referring/exiting pages, operating system, date/time stamp, and clickstream data.

Beacons

Our websites, and some of our e-mail communications, may from time to time contain small electronic files known as beacons (also known as web beacons, clear GIFs, pixel tags, single-pixel GIFS) that permit us, for example, to count users who have visited those pages or opened an email communication, and for other related statistical analysis. Beacons in email marketing campaigns allow us to track your responses and your interests in our content, offerings, and websites. You may use the tools in your device to disable these technologies as well.

To find out more about cookies, including how to manage and delete cookies through browser settings, visit www.allaboutcookies.org. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the websites. In addition to adjusting your browser and device settings, as outlined above, you may also control how cookies and related technologies are set and used on your device by visiting the following sites:

How we use your personal information

We may use and process Personal Information for any purpose that is permitted under applicable data protection laws in accordance with this Privacy Policy. “Processing” of Personal Information includes collecting, recording, organizing, structuring, storing, altering or modifying, retrieving, transmitting, disclosing or otherwise making available to third parties, deleting, and otherwise using or dealing with your Personal Information. We may process your Personal Information with or without automatic means.

These purposes include:

  • Our business purposes, including addressing customer service issues and warranty claims; processing sales leads, quotes, invoices and payments; collecting debts; planning and conducting marketing activities, tradeshows, trials, consultations, seminars, webinars, and demonstrations; responding to inquiries; conducting web analytics, security monitoring, and business operations and administration; and addressing tax and other regulatory requirements.
  • Purposes related to our software licensing and services, including SaaS or cloud-based software. These purposes include licensing and operation of the software, remote management, education and information services, training, webinars, communication, customer service, system monitoring and data security. We use Personal Information to enable use of software features and related services, including through use of third-party service providers. We also use Personal Information to communicate with our users to inform them of software updates and enhancements, educational information, available software features and modules, and other information that may be helpful or informative for our users.
  • Marketing. Qvera sends users marketing communications to inform them of new products, services, promotions, or other special events or offers that might be of interest to them (“Special Offers”). When you register for one of our products or services, you consent to receiving communications about Special Offers. In connection with Special Offers, we may ask for contact information or other Personal Information. If you would like to stop receiving information about Special Offers from Qvera, please see the “Your rights relating to your personal information” section of this Privacy Policy below.
  • For the protection of Qvera and others. If Qvera, in good faith, determines that you have used the service to menace, threaten, harass, intimidate or otherwise deceptively pose as another person, or in any other way in violation of law. Simply, if you attempt to use the website or purchase or use a product for any unlawful means, you have no expectation of privacy and we may use and disclose any and all information for the protection of Qvera and others.
  • Pursuant to law, rule or regulation. If required or permitted to do so by law or if, in good faith, Qvera believes that such action is necessary to: (1) comply with laws and regulations or with legal processes; (2) protect and defend Qvera’s rights and property or prevent fraud; (3) protect Qvera against abuse, misuse or unauthorized use of Qvera’s products or services; (4) protect the personal safety or property of our personnel, users of our website or the public; and/or (5) comply with tax reporting requirements, then Qvera may use and disclose any and all information as needed. The servers that serve our website automatically identify a computer by its IP address.
  • Aggregated and de-identified data. We may anonymize data to create statistical data or system usage data, by removing all personal identifiers and/or aggregating your data with others’ data so that it is not identifiable as to any particular person. Such de-identified data may be retained and used by Qvera to improve its products and services and for other proper purposes, provided that such retention and use is permitted by applicable laws.

Legal basis

We base our processing of Personal Information on the need to perform our contractual obligations under our license and other agreements and our legitimate activities as a provider of software and related services. We also process Personal Information to comply with applicable law and to exercise our legal rights. We may also use your Personal Information for internal purposes, including auditing, data analysis, system troubleshooting, and research. In these cases, we base our processing on legitimate interests in performing the activities of the organization.

How we share or disclose your personal information

No sale of Personal Information

We do not sell Personal Information, or share it with third parties for their own or others’ business use.

Disclosures of Personal Information

Depending on the circumstances, we may share your information in the following circumstances:

  • With your consent. We may disclose, share, or make available your information with your consent, which may be obtained in writing, online, through “click-through” agreements, when you accept our terms for our websites, orally (including over the telephone), or by other means such as communications through our various social media channels.
  • With service providers and business partners. We may disclose, share, or make available your information with our third-party service providers, business partners, and other third parties, such as credit / debit card processing partners, partners that facilitate billing, shipping, and customer service, third-party auditors and law firms, marketing and advertising networks (including those that provide ad measurement services), internet service providers, data analytics providers, companies that help debug and identify and repair errors that may impair the functionality of our websites, and third parties that help protect against malicious, deceptive, fraudulent, or illegal activity.
  • In a business transfer. We may disclose, share, or make available your information as part of a business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third parties as a business asset in the transaction.
  • For legal process and protection. We may disclose, share, or make available your information to satisfy any law, regulation, legal process, governmental request, or where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: (1) enforce or apply agreements, or initiate, render, or bill for use of the websites; (2) protect our rights or interests, property or safety or that of others; (3) in connection with claims, disputes, or litigation, in court or elsewhere; (4) protect users of our websites and other carriers, providers, or partners from fraudulent, abusive, unlawful, or otherwise improper use of our websites; (5) facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government.
  • Aggregated and de-identified data. We reserve the right to disclose aggregated user statistics as well as non-personally identifiable information (such as anonymous usage data), in order to describe our services to prospective partners, licensees, advertisers, and other third parties.

Storage and security of personal information

Although no system or website can guarantee the complete security of your information, we take all commercially reasonable steps to ensure your information is protected in accordance with all applicable laws and regulations, as appropriate to the sensitivity of your information. However, no electronic data transmission can be guaranteed to be secure from access by unintended recipients. Although we are committed to employing reasonable technology in order to protect the security of our website, even with the best technology, no website is 100% secure. In transacting business with us through our website, you assume the risk inherent in transacting business online.

We may store Personal Information that we have collected (through the means described above) on our premises and in our information system at our facilities, in third party data centers, in the systems of third party service providers, and in cloud storage solutions. Qvera and the servers that store Personal Information collected by us are located in the United States. Transmission of Personal Information is protected by SSL encryption when it is exchanged between your web browser and our websites. If Qvera transfers Personal Information from one country to another, we will ensure that the information is transferred in accordance with this Privacy Policy and in accordance with applicable data protection laws.

Qvera stores all information in state-of-the-art physical storage facilities and cloud storage. In doing so, Qvera uses appropriate physical, organizational and technological measures to protect the Personal Information you provide to us against loss or theft, and unauthorized access, disclosure, copying, use, or modification. This includes limiting access on a “need-to-know” basis. Where third parties are used to host our software, we use third parties who meet required privacy and security standards.

Retention of personal information

We keep your information for as long as necessary in accordance with the purposes for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is commercially reasonable taking into account the sensitivity of the information.

Qvera reserves the right to retain usage data relating to our products and services, as well as data that has been anonymized and/or aggregated, to the extent permitted by applicable laws. With respect to any Personal Information collected by us for marketing or for our own internal purposes, we will retain that data for a reasonable time in order to fulfill those purposes.

Your rights relating to your personal information

General

If you live in a state, country or jurisdiction with privacy laws or regulations that apply to our processing of your Personal Information, we will comply with those laws and regulations. Please contact us with any questions and any requests in exercise of your rights relating to your Personal Information or data. If your request relates to removal of your Personal Information from our systems and records, please note that we may be unable to remove Personal Information to the extent that it is permitted or required to be retained by applicable law or document retention and data backup policies, or if removal is not practicable due to technological reasons.

Please note that removal of your Personal Information may prevent or hinder us from providing further services and information to you. Additionally, your subsequent disclosure of Personal Information to us may override prior opt-out requests. Qvera does not discriminate against those who opt out or request deletion of their Personal Information. However, doing so may prevent us from conveniently and efficiently providing further product support services and information to you.

Unsubscribing to marketing communications

If we are sending you email communications of a marketing nature, an ‘unsubscribe’ option is provided in the footer of every email. You may similarly opt out or withdraw permission for any marketing texts that we may send you. You may also contact us directly to unsubscribe to marketing emails or other marketing communications, at the contact information set forth in the “Contact information” section below. If you have agreed to receive marketing communications, you may always opt out at a later date.

Your California privacy rights

This section applies to California residents only.

  • Shine the Light law. Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of Personal Information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. Qvera does not share any Personal Information with third parties for their own or others’ direct marketing purposes.
  • CCPA. The California Consumer Privacy Act (CCPA), as amended, does not currently apply to Qvera.

Your Canadian privacy rights

This section applies to Canada residents only.

Under the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), we are required to comply with certain principles with respect to your Personal Information. These principles are:

  • Accountability: We are accountable for the Personal Information we collect from you. We have developed a data protection policy for our business and appointed the data privacy officer to help you with any concerns related to your Personal Information.
  • Identifying purposes for collection of Personal Information: This Privacy Policy identifies our purposes for collecting your Personal Information.
  • Obtain valid, informed consent: We require your consent to the ways in which we collect, use and disclose your Personal Information, except in some limited, specific situations and as permitted by law (for example, to comply with laws and regulations, to protect our legitimate business interests, and to cooperate with law enforcement and governmental agencies’ requests). If we add a new use, we will request and obtain your consent for that new use before using your Personal Information in that new way. You may withdraw your consent by notifying us as specified below.
  • Limiting collection to identified purposes: We limit the amount and type of the Personal Information we gather to what is necessary for the purposes identified in this Privacy Policy.
  • Limiting use, disclosure, and retention: We limit our use, disclosure and retention of Personal Information to the purposes and uses identified in this Privacy Policy. We will destroy or erase your Personal Information when it is no longer necessary for those authorized purposes.
  • Accuracy: We seek to keep your Personal Information correct and up-to-date. However, we will assume that the information we are supplied is accurate unless we are notified otherwise. You may contact us at any time to correct your Personal Information in our systems.
  • Safeguards: We use reasonable and appropriate safeguards to keep Personal Information secure and private and guard against unauthorized access, loss, and theft.
  • Openness: We make our privacy policies and practices easily available. If you have any questions, you may contact us at any time as set forth in the Contact information section below.
  • Access: If you request access to your Personal Information that is in our system, by contacting us as set forth below, we will provide you with a copy of that information within 30 days. Upon your request, we will also inform you if we have any of your Personal Information, explain how we have used your Personal Information, and provide a list of any other organizations to which your Personal Information has been disclosed.
  • Recourse for complaints: You have the right to challenge our compliance with these guidelines. We commit to investigate all complaints and to modify our privacy practices if necessary.

If you wish to exercise any of your rights relating to your Personal Information or data under the principles outlined above, you may contact Qvera at the contact information set forth below. We may be unable to remove Personal Information to the extent that it is permitted or required to be retained by applicable law or document retention and data backup policies, or if removal is not practicable due to technological reasons. Any deletion or removal of your Personal Information may prevent or hinder us from providing further services and information to you.

Qvera may require you to provide sufficient information to permit us to provide an account of the existence, use, and disclosure of Personal Information. The information provided shall only be used for this purpose.

Qvera and its service providers will store your Personal Information on servers located in the United States. Please note that privacy laws in the U.S. differ from Canadian privacy laws (e.g., PIPEDA) and that in some jurisdictions your Personal Information may be accessed by law enforcement authorities or the courts in such jurisdictions.

Our websites, from time to time, may contain links to third-party websites and services. Please note that these links are provided for your convenience and information, and may operate independently from us and have their own privacy policies and/or notices. You are strongly encouraged to review such policies or notices. We do not endorse or make any representations or warranties concerning, and will not in any way be liable for, any informational content, products, services, software, or other materials available on other websites, even if one or more pages of the other websites are framed within, or linked to, a page of our websites.

Contact information

If you have any questions about this privacy policy or your Personal Information that we hold, would like to cease receiving marketing materials from us, have any complaints, or would like to exercise any of your other rights related to your Personal Information, please contact us:

Qvera, LLC
Attn: Personal Data Inquiries
265 N Main St., Suite D140
Kaysville, UT 84037
801-335-5101
info@qvera.com

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